Scope and Purpose

Pak365 adopts this Responsible Gambling Policy to minimize gambling-related harms, promote safe play, and provide players with tools to manage their activity. The policy applies to all customers and forms part of the contractual terms governing participation in Pak365’s gaming services. It sets out our commitments to age verification, data privacy, fair play, and assistance for players who may be at risk of gambling-related problems.

Core Principles

• Player Security — We protect personal data and financial information, perform age checks, and apply risk-based controls to prevent underage participation and illicit activity. Payments are processed through secure channels in accordance with applicable laws.
• Game Security — We maintain fair and auditable gaming, using certified random number generation and independent testing to ensure the integrity of outcomes and wagering.
• Protection Against Gambling Addiction — We pursue prevention, intervention and support measures in partnership with credible bodies, and we provide pathways for players to reduce or pause activity when necessary.

Protection of Minors

Pak365 prohibits participation by individuals under the age of majority as defined by applicable law. Registration requires age verification, and ongoing checks may be performed. If a potential underage instance is detected, we will suspend or close the account and withhold funds as appropriate in order to comply with legal obligations and safeguard the minor.

Personal Responsibility and Player Controls

The ultimate decision to play and the level of engagement rests with the customer. Pak365 provides concrete controls to help maintain responsible play. Available measures include the following:

• Deposit Limits — Configurable monthly and daily deposit caps. Once a limit is reached, further deposits are blocked until the period resets or the customer adjusts the limit within the account settings.
• Loss Limits — A maximum allowable loss within a defined period. Upon reaching this limit, wagering is paused until the period resets or the limit is adjusted.
• Session Limits — Controls on the duration of individual play sessions to reduce extended engagement.
• Time-Out — A temporary break from all activity. Once enacted, deposits and bets are blocked and access to the platform is restricted for the chosen period. Time-Out is effective immediately and is revocable only after a minimum period of 24 hours from the initial request.
• Self-Exclusion — A longer-term or indefinite pause from all Pak365 activities. Initiating self-exclusion closes access to the site for the selected period and disables deposits and bets. A cooling-off period applies and revocation is subject to review and, where applicable, written confirmation. Indefinite self-exclusion may require additional verification and a discretionary decision by Pak365.

All restrictions imposed through these tools apply to the customer’s account across Pak365 platforms. During any exclusion or time-out, ongoing bets shall be resolved in accordance with the event rules, and winnings (if any) will be treated in line with standard settlement procedures after event completion. Revocation of any restriction is subject to a minimum waiting period and, in some cases, company discretion.

Guidance on Problem Gambling and Self-Assessment

Players are encouraged to reflect on their gambling patterns using a self-assessment framework. Indicators of potential risk include persistent preoccupation with gambling, chasing losses, borrowing to fund play, neglect of personal or professional responsibilities, and an inability to stop or reduce play despite adverse consequences. If several indicators are present, customers should consider activating responsible gaming tools and seeking professional support where appropriate. Pak365 provides information about signposts and access points for help within this policy and through customer support channels.

Support, Referrals and Access to Help

If you identify risk factors or wish to discuss options for reducing or stopping play, contact Pak365’s Responsible Gaming team. We can assist with implementing Time-Out, Self-Exclusion, and account limits, and we can refer customers to appropriate independent support services as part of a safeguarding strategy. We do not rely on third-party branding in this policy, but we direct customers to credible professional services suitable to their jurisdiction and needs.

Data Protection, Privacy and Compliance

Pak365 processes personal data to verify age, deter fraud, and operate responsibly. Data processing complies with applicable data protection laws and regulatory requirements. We employ appropriate technical and organisational measures to protect data, provide access and correction rights to customers, and retain data only for as long as necessary to fulfill regulatory and business purposes. We implement anti-money-laundering controls and require ongoing KYC procedures consistent with regulatory obligations.

Licensing and Regulatory Compliance

Pak365 operates under a valid gaming license and adheres to all applicable regulatory requirements, including consumer protection, fair dealing, and dispute resolution procedures. We maintain transparent policies and audit trails to demonstrate compliance with licensing conditions. Customers may obtain information about licensing and regulatory measures from our support team upon request.

Policy Updates and Communication

This policy may be updated from time to time. Material changes will be communicated on the site, and continued use of Pak365 services after changes constitutes acceptance of the updated policy. We maintain a current version of this policy and provide notice of revisions as required by law and regulatory expectations.

Contact and Service Availability

For questions about responsible gaming measures or to obtain assistance with limit settings, Time-Out, Self-Exclusion or referrals to appropriate professional services, please contact Pak365 Customer Support. All communications are treated confidentially and in accordance with data protection obligations.